Refund Policy

At Oz Paws, we believe in providing the best shopping experience for our customers. That's why we have implemented a 30 day refund policy to ensure your satisfaction with your purchase. In this page, we will explain the details of our refund policy and how it works.

Our 30 day refund policy allows you to return any product within 30 days of the purchase date for a full refund. Whether you have changed your mind or encountered any issues with the product, we are here to assist you.

To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Please keep in mind that certain items, such as personalized or perishable products, may not be eligible for a refund due to their nature.

If you wish to initiate a refund, simply contact our customer support team within 30 days of your purchase. They will guide you through the process and provide you with a return authorization number. Please note that you will be responsible for the return shipping costs, unless the product is defective or damaged.

Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account.

It's important to note that our 30 day refund policy does not cover normal wear and tear, misuse, or accidental damage caused by the customer. If the product falls under any of these categories, it may not be eligible for a refund.

If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. They are available to assist you and provide further clarification.

Thank you for choosing Oz Paws for your pet supply needs. We value your satisfaction and strive to provide you with the best products and service possible.